BPO Certification Testing Process
BPO Certification Test is available to NABPOP members at no additional cost. NABPOP members are given 6 passwords for tests. Typically 6 tests are enough to pass the test. If more testing passwords are needed, more tests can be purchased $5/test. A member can take the test an unlimited number of times. After each test, the member is provided with feedback from the test, how to study, and references for further research and studying.
The test is on-line and can be taken at any time. There is a 1.5 hour time limit for the certification test. A passing score of 80% is needed to become BPO certified and obtain the designation.
Once a member has passed the certification test, an optional test is available in order to maintain a more current certification date. The current test takes approximately 10 minutes to complete. Members are encouraged to re-certify annually.